299 bat Responsible Gambling
Gambling should be a form of entertainment — not a source of stress or harm. 299 bat believes every player should be aware of their own limits. On this page you will find all the information and tools to keep yourself safe.
Why is responsible gambling important?
Casino or sports betting is primarily a form of entertainment. But when addiction grows or financial losses become hard to manage, it can turn into a serious problem. 299 bat wants every member to play consciously, within a set budget, and for enjoyment.
Our Terms and Conditions clearly state that gambling should never be used as an alternative source of income and that there is no guarantee of winning on any bet or spin. It is important to understand these points before making decisions.
If you have any questions about managing your account or setting limits, detailed answers are available in our FAQ section.
Our Commitment
Steps 299 bat has taken to protect its members:
- Mandatory 21+ age verification for all members
- Option to set deposit limits at any time
- Voluntary self-exclusion option
- 24/7 support in both Bengali and English
- Right to review accounts showing suspicious behaviour
21+ Age Limit — No Exceptions
For those aged 21 and above only
Opening an account, making deposits, and taking part in betting or casino games at 299 bat is strictly prohibited for anyone under 21. Age is verified at registration and identity documents may be requested if needed. If you think an underage person can access your device, log out of the site immediately and change your password. It is your responsibility to keep your account secure from underage members of your household.
Tools to keep yourself safe
299 bat gives you the ability to control your own gambling activity. Contact us via live chat to use any of the tools below.
Set a Deposit Limit
Set the maximum amount you can deposit daily, weekly, or monthly so you never go beyond your budget.
Set Session Time
Set a limit on how long you play in one session. Once the time is up, the system will automatically alert you.
Self-Exclusion
You can close your account for a set period or permanently. During this time your account will be completely inactive.
Take a Break (Cool-off)
If you want a short rest, activate cool-off mode on your account for 1 to 30 days — you will not be able to log in during this period.
Maximum Loss Limit
Set a limit in advance so that once you have lost a certain amount in a session, no further bets can be placed.
Get Direct Support
Contact us 24/7 via live chat or email for help setting any limit or closing your account.
Warning signs of problem gambling
If any one or more of the signs below apply to you, you should take it seriously.
Continuously placing more bets to recover losses is a dangerous habit.
Using money meant for rent, food, or family needs for betting.
Continuing to play even when you want to stop, and spending more time than intended.
Feeling the urge to keep your gambling secret from people you know.
Being unable to concentrate on work, studies, or sleep due to thoughts of gambling.
Taking loans or borrowing from people you know or do not know in order to gamble.
Assess yourself
Answer the questions below honestly. If most of your answers are "yes", consider seeking professional help.
Are you spending more than you set aside for betting?
Do you feel excessive anger, frustration, or anxiety when you lose?
Are you more drawn to gambling than to spending time with family or friends?
Have you tried to stop gambling but failed repeatedly?
Do thoughts of gambling come to you during work or study?
Have you lied to anyone to hide financial problems?
These questions are for you alone — they are not sent to us.
Where to get help?
Do not try to face this alone — talk to someone. Asking for help takes courage.
299 bat Support
Contact us via live chat or email 24 hours a day, 7 days a week. Support is available in both Bengali and English.
Family and Friends
Talk openly with a trusted family member or friend. The support of people around you is a great source of strength.
Professional Advice
Reach out to a mental health professional or addiction counsellor. Both government and private mental health services are available in Bangladesh.
Self-Exclusion Request
If you want to deactivate your account voluntarily, let us know via live chat. This request is processed quickly and is completely confidential.
To reach us by email, send a message to our support address: [email protected]
Practical tips for safer gambling
Set a fixed budget before you start playing and stop for the day once that amount is gone. Remember, it is not realistic to expect income from casino or betting — it is for entertainment.
Take regular breaks during play. Never bet when you are tired, under stress, or under the influence of alcohol — good decisions are harder to make at those times.
Read our Privacy Policy to understand how your data is used and kept safe.
- Avoid the temptation to place larger bets immediately after a win.
- Keep track of your gambling — monitor how much you have spent and how much time has passed.
- Avoid logging in on multiple devices at the same time and do not share your password with anyone.
- Make sure gambling does not affect your daily life, family relationships, or career.
- Slot and casino game outcomes are entirely random — no strategy or pattern can guarantee a win.