299 bat Privacy Policy

299 bat ("Platform", "we", "us") treats user privacy with the utmost importance. This Privacy Policy ("Policy") describes what information we collect when you use our website, mobile application, or related services, how we process it, and how we keep it secure. By using this platform you are considered to have accepted the terms of this Policy. For more details, please read our Terms and Conditions page.

This Policy applies to users in Bangladesh. Persons under the age of 21 are strictly prohibited from using this platform. 21+

---

299 bat collects user information in several ways. This information falls into two main categories: what you voluntarily provide, and what is collected automatically while you use the service.

1.1 Information You Provide Directly

• Name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (where applicable)
• Financial transaction details (bKash, Nagad, Rocket, or bank account)
• Username and password provided during account registration
• Any information shared while contacting the support team

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Page visit times, session length, and click patterns
• Data from cookies and similar tracking technologies
• App usage sequence and navigation patterns

---

Collected information is used for the following purposes:

Purpose	Description
Account Management	Handling registration, login verification, and account security
Financial Transactions	Processing deposits, withdrawals, and payments
Age Verification	Confirming that the user is 21 years of age or older
Fraud Prevention	Detecting and preventing unusual activity
Customer Support	Providing assistance via live chat and email
Service Improvement	Analysing usage patterns to improve the experience
Legal Obligations	Meeting applicable legal and regulatory requirements

---

299 bat uses industry-standard technology to protect user information. All data stored on our servers is encrypted and protected against unauthorised access.

3.1 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a defined period due to legal obligations or fraud prevention needs. Once the required period has passed, data is securely deleted or anonymised.

3.2 Access Controls

Only authorised staff may access user information, and only for specific tasks. All staff operate under strict confidentiality agreements, and there are provisions for disciplinary action in cases of data misuse.

---

299 bat never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Payment Processors

The necessary financial information is shared with the relevant payment provider to complete transactions via bKash, Nagad, Rocket, or bank transfer. These providers follow their own privacy policies.

4.2 Technology and Service Partners

We work with trusted partner organisations for game services, analytics, and technical support. Only the minimum information required to deliver the specific service is shared with these partners.

4.3 Legal Authorities

We are obligated to provide information to the relevant authorities when required by a court order, government directive, or legal investigation. In such cases, we endeavour to share only the minimum necessary information within the bounds of the law.

---

Cookies and similar technologies are used on the 299 bat website and app. Cookies are small data files stored on your device that help improve the quality of the service.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Remember your preferences, such as language selection.
• Analytics cookies: Used to understand which parts of the service are used most.

You can control cookies through your browser settings. However, disabling essential cookies may prevent some features of the site from working.

---

As a 299 bat user, you have certain important rights over your information:

6.1 Right to Access

You may ask us at any time what information we hold about you. We will provide that information within a reasonable time.

6.2 Right to Correction

If the information we hold is incorrect or incomplete, contact us to have it corrected. Accurate information will be updated as soon as possible.

6.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers, these will be stopped. This can be changed through your account settings or via support. Your core account service will continue unaffected.

---

We believe personal privacy and responsible behaviour go hand in hand. In line with our Responsible Gaming guidelines, we monitor user playing patterns and provide assistance where needed. Information collected for this purpose is used solely to protect the user — not for any other commercial purpose.

If signs of addiction appear or limits need to be set, our support team is available 24/7. We provide assistance while keeping your information confidential.

---

299 bat does not collect information from, or allow accounts to be opened by, persons under the age of 21 under any circumstances. Age is verified at registration, and any suspicious account that is identified is closed immediately. If a minor's information has been collected by mistake, it will be deleted without delay.

---

This Policy may be updated over time due to changes in the service or legal requirements. For significant changes, you will be notified via your registered email or a notice on the platform. Continued use of the platform after any changes indicates that you have accepted the updated Policy.

After any change, the "Last updated" date at the top of this page will reflect the new date. We recommend that you revisit this page from time to time.

---

If you have any questions, comments, or data-related requests regarding this Privacy Policy, please contact our support team. For general queries, you may find answers on our FAQ page.